Refund Policy

REFUND POLICY

At Marvie, we want you to love your order. If you're not completely satisfied, we're here to help.

30-DAY RETURNS
You have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, unworn, in the same condition you received them, and in their original packaging.

HOW TO START A RETURN
Contact us through the contact form on our Contact page with your order number and the reason for your return. Our team will reply with return instructions. Items sent back without first requesting a return cannot be accepted.

DAMAGED, DEFECTIVE OR WRONG ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery and include photos of the item and packaging. We will send a replacement or issue a full refund at no extra cost to you.

NON-RETURNABLE ITEMS
Free gifts, items marked as final sale, and gift cards cannot be returned.

EXCHANGES
The fastest way to get a different size or color is to return the item you have and place a new order once your return is approved.

REFUNDS
Once your return is received and inspected, we will email you to confirm whether it was approved. Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or card issuer. Original shipping costs are non-refundable, unless the return is due to our error.

LATE OR MISSING REFUNDS
If you haven't received your refund after 10 business days, please check with your bank or card issuer first, then contact us through our Contact page and we'll look into it right away.

Marvie is operated by GAQ Global LLC, 150 Washington Avenue, Suite 201, Santa Fe, NM 87501, United States.